Terms and Conditions

Effective Date: 15/05/2025
Company Name: 9VN Communication Pvt Ltd
Registered Office: SCR 201 3rd Floor 150 Meters from, Venus Inn Restaurant, Towards, Mausima Flyover, Bapuji Nagar, Bhubaneswar, Odisha 751009, India
Email: support@9vncommunication.com

1. Acceptance of Terms

By accessing, registering, or using any of the services provided by 9VN Communication Pvt Ltd ("9VN," "we," "us," or "our"), including but not limited to our web and mobile-based SaaS platforms, you ("User," "Customer," or "Client") agree to be bound by these Terms and Conditions and our Privacy Policy.

If you are accepting these Terms on behalf of a company or legal entity, you represent that you have the authority to bind such entity.

2. Services Offered

9VN Communication offers subscription-based SaaS platforms, including but not limited to:

School ERP and EdTech solutions
Pharmacy & Clinic Management Systems
LegalTech platforms (FIR, case tracking, advocate management)
Transport and fleet management (bus/taxi GPS, ticketing)
Vehicle rental and booking platforms
Digital documentation tools (eSign, eStamp, document workflow)

We reserve the right to modify or discontinue any feature or functionality without prior notice.

3. Account Registration & Access

You must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

You agree not to:

Share access with unauthorized users
Attempt to reverse engineer or tamper with the platform
Upload any malicious or illegal content

4. Subscription & Payment Terms

Our services are offered under monthly, quarterly, or annual subscription plans, subject to upfront payment unless otherwise agreed.
Prices are exclusive of applicable taxes.
Failure to pay will result in suspension or termination of access.
Refunds are governed by our Refund Policy (if applicable).

Custom pricing or enterprise agreements must be executed in writing.

5. Intellectual Property Rights

All software, source code, UI/UX, trademarks, logos, and content associated with 9VN platforms are the intellectual property of 9VN Communication Pvt Ltd.

You agree not to:

Copy, modify, or distribute platform content or code
Use the platform for any unlawful or unethical activity
Resell or sublicense our platform without explicit written consent

6. Data Ownership & Privacy

You retain ownership of your data.
We will only access your data to provide support, improve services, or comply with legal obligations.
We implement industry-standard security practices but are not liable for breaches beyond our control.

Use of your data is governed by our [Privacy Policy].

7. Third-Party Integrations

Some features may rely on third-party APIs (e.g., eSign, SMS gateways, GPS, government APIs). We are not responsible for third-party service interruptions or pricing changes.

Use of third-party services may be subject to additional terms and conditions.

8. Service Levels & Support

We aim to provide 99.5% uptime excluding scheduled maintenance.
Support is offered via email, chat, or ticketing system during business hours.
Custom SLAs are available for enterprise clients.

9. Termination & Suspension

We may suspend or terminate your access:

For non-payment
Violation of these terms
Misuse, abuse, or illegal activity

You may terminate your subscription at any time. No refunds will be issued for unused portions unless specified in a separate agreement.

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free service, nor specific business outcomes.

11. Limitation of Liability

To the maximum extent permitted by law, 9VN Communication shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of data, revenue, or profits
Any claim exceeding the fees paid by the user in the last 12 months

12. Indemnification

You agree to indemnify and hold harmless 9VN Communication Pvt Ltd, its directors, employees, and affiliates from any claims, damages, or expenses arising from your use of the platform, violation of these terms, or infringement of any third-party rights.

13. Changes to Terms

We may update these Terms periodically. Material changes will be communicated via email or platform notifications. Continued use after updates constitutes acceptance of the new terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction – e.g., Bhubaneswar, Odisha].