• support@9vncommunication.com
  • SCR 201 3rd Floor 150 Meters from, Venus Inn Restaurant, Towards, Mausima Flyover, Bapuji Nagar, Bhubaneswar, Odisha 751009, India
Call Anytime+1 336 974-0496

Privacy Policy

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Privacy Policy

Effective Date: May 14, 2025
Company Name: 9VN Communication Pvt Ltd
Registered Office:
SCR 201, 3rd Floor, 150 Meters from Venus Inn Restaurant,
Towards Mausima Flyover, Bapuji Nagar,
Bhubaneswar, Odisha 751009, India
Email: support@9vncommunication.com

At 9VN Communication Pvt Ltd, we are committed to protecting your personal and business data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our SaaS platforms, mobile applications, or engage with us directly.

1. Scope of Policy

This Privacy Policy applies to all SaaS platforms, websites, mobile apps, and services operated by 9VN Communication Pvt Ltd, including (but not limited to):

  • School ERP (eSikhya and others)

  • Pharmacy & Clinic Management

  • LegalTech Platforms (Online FIR, Advocate Management)

  • Bus and Taxi Management Systems

  • Vehicle Rental Solutions

  • Digital Documentation and eSign Services

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect the following personal information:

  • Full name, phone number, email address

  • Government-issued ID (when legally required)

  • Billing and payment information

  • Location and device details (via GPS or browser data)

  • User credentials (username, encrypted password)

B. Business Information

For enterprise or organizational users:

  • Company name, GSTIN, registration details

  • Employee/user roles and access logs

  • Uploaded documents, transaction records

C. Technical & Usage Data

  • IP address, browser type, operating system

  • Login timestamps, feature usage, error logs

  • Session duration and interaction patterns

  • Cookies, beacons, and tracking pixels

3. How We Use Your Information

We use collected data to:

  • Deliver core platform services (login, dashboard, communication)

  • Improve features, usability, and performance

  • Process payments and send invoices

  • Send alerts, updates, and support-related communication

  • Prevent fraud, unauthorized access, or policy violations

  • Comply with legal or regulatory requirements (e.g., eSign, eStamp)

4. Legal Basis for Data Processing

We process data based on:

  • User consent

  • Contractual necessity (service provisioning)

  • Legitimate business interests

  • Compliance with legal obligations under Indian IT Act, GDPR (where applicable)

5. Data Sharing & Disclosure

We do not sell your personal data. However, we may share it with:

  • Trusted third-party service providers (e.g., SMS/email providers, payment gateways, government APIs for eSign or FIR submissions)

  • Regulatory bodies when legally required

  • Internal teams for operational purposes on a need-to-know basis

All vendors are under strict data protection agreements.

6. Data Storage & Retention

  • Data is stored on secure, access-controlled servers located in India or approved cloud infrastructure.

  • We retain data for as long as required for legal, operational, or contractual purposes.

  • Upon user account termination, data may be retained for a limited period (e.g., 90 days) before permanent deletion unless otherwise requested or required by law.

7. Your Rights

As a user, you have the right to:

  • Access or request a copy of your data

  • Request correction or deletion of inaccurate data

  • Withdraw consent for non-essential data processing

  • Request export of your data in a structured format

  • Lodge a complaint with a data protection authority (if applicable)

Requests can be sent to support@9vncommunication.com.

8. Cookies and Tracking Technologies

Our platforms use cookies to:

  • Store login sessions and preferences

  • Analyze traffic and platform usage

  • Deliver targeted communication (e.g., feature tips)

You can manage or disable cookies via your browser settings. Disabling cookies may affect platform performance.

9. Data Security

We implement strong security protocols to protect your data:

  • SSL encryption for data transmission

  • Role-based access control and audit logs

  • Regular security patches and vulnerability scans

  • Encrypted password storage and token-based authentication

However, no digital system is entirely immune from risks. We recommend users maintain strong passwords and avoid sharing access credentials.

10. Children’s Privacy

Our platforms are not intended for use by children under the age of 13 without verified parental consent. If we discover personal data collected from minors without appropriate consent, we will take immediate steps to delete such data.

11. International Users

While our services are primarily targeted for Indian entities, some of our systems may be accessed globally. If you are accessing from outside India, you consent to data transfer and processing under Indian laws.

12. Policy Updates

We may periodically update this Privacy Policy. Material changes will be communicated via platform alerts, email, or updated links. Continued use after an update constitutes your acceptance of the revised policy.

13. Contact Information

For any questions, feedback, or complaints regarding this policy, contact:

9VN Communication Pvt Ltd
📍 SCR 201, 3rd Floor, 150 Meters from Venus Inn Restaurant,
Towards Mausima Flyover, Bapuji Nagar, Bhubaneswar, Odisha 751009, India
📧 support@9vncommunication.com
📞 +1 336 974 0496
🌐 www.9vncommunication.com